This web-portal describes what we learned working with over 1,000 teams to enhance performance and reduce risk. This journey began in 1990, when I (Charlie Pellerin) was in my eighth year leading the Hubble Space Telescope development team. My team built, and then launched the world’s most anticipated telescope. We then discovered that Hubble telescope had a flawed mirror, and was useless. When I thought things could not get any worse, the Failure Review Board reported that the root cause was a “leadership failure.” I was the leader of the Hubble team. After I mounted Hubble’s space repair mission, I dedicated myself to understanding how social forces affect people and teams.
"Charlie Pellerin invented a way for team members to achieve superior business performance and in the process live richer and more compassionate lives. By teaching us how to understand our customer's mindset and then to authentically shape our offering in response, he helped us win three major competitive proposals worth $9 billion."